These account closure terms outline how Spinjoys Casino manages closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The purpose is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Coverage of These Account Closure Terms
These terms apply to Spinjoys Casino accounts held by users who have a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles for which German regulatory requirements could apply. The scope covers closures initiated by you, closures I initiate for compliance or security reasons, and closures that follow a regulatory instruction. They function with my general terms and applicable law.
I might revise these closure terms occasionally, but changes shall not impact a closure request already in progress except if the law demands it. If any condition is unclear, get independent advice prior to submitting a request. The language of the operational account record is English, but Germany users can contact my support team for explanations.
Qualification for Account Closure by Germany Users
You can request closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have accepted. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay liable for activity on your account until the closure is confirmed in writing.
Account Closure Process
To shut down your account on your own, submit a written-down request via the contact details listed in my help centre. I ask you to indicate your registered email address and the purpose for account closure so I can process the request efficiently. I could require a conclusive identity verification before actioning the account closure. My support team will confirm the request and assign you a reference number.
After I obtain a complete request, I usually complete voluntary closure in five business days. If further documents are required, the timeframe may lengthen. Do not open or use a new account during this period because this action can slow down the account closure. I will transmit a verification email when the account has been terminated and no additional play is permitted.
Verification Requirements Prior to Account Closure
Before I finish a closure, I could ask you to provide a valid government-issued ID, proof of address, and confirmation of your payment method. For Germany users, this fulfils my obligation to preserve accurate records and block unauthorised access. I will kicker.de not action a closure if the identity information you gave earlier contradicts the request.
Upload documents through the secure upload link I give. I do not require you to transmit sensitive files by unencrypted email. The verification step might add a short delay, but it is essential to safeguard your funds and my platform. I keep verification records according to the retention rules detailed bild.de later in these terms.
Pending Balances and Cashout Rights
A voluntary closure does not void your right to cash out real-money funds not under a lawful restriction. After I close the account, I will calculate the withdrawable balance and transfer it to a payment method that passes my verification checks. Germany users should ensure the payment method aligns with the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I carry out required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you have any amount to Spinjoys Casino, I may offset that debt before sending back the remaining balance.
Compliance Closure and Mandatory Actions
I might need to close an account for users in Germany because of legal duties, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I might act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I may keep a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.
Affiliate Account Closure and Commission Effect
Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is under review.
Termination of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically void commissions that have already accrued under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may retain unpaid commissions where the breach caused loss or regulatory exposure.
Information Retention After Account Closure
After your account is closed, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods follow applicable legal requirements and my internal policy. I limit access to that data and do not use it for general marketing after closure unless you have separately agreed.
I may keep records of the closure decision, the reason code, and communication with the user. This assists me demonstrate the closure was processed correctly. You may make a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention duty.
Reopening and After-Closure Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not try to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.